Getting Started

Residents must first visit their housing provider's unique PetScreening link. Then, select their profile type, create an account and complete their profile. Upon activation, profiles are shared automatically with the resident's housing provider.


About Us

PetScreening is a third-party service utilized by housing providers and property managers to screen household pets, validate reasonable accommodation requests for assistance animals (Service/ESA/Companion) and confirm every resident understands their pet policies. To facilitate the screening and validation process, PetScreening offers residents three profile types to choose from. 

With PetScreening, pet/animal owners create profiles to store their animal records and information in one secure and convenient place. PetScreening makes it easy for pet/animal owners to share their records with not only their housing provider, but also with pet groomers, doggy day cares, dog walkers, pet sitters, vets, pet-friendly hotels, and more. 


Household Pets

The Pet Profile provides residents a secure place to store all the important information about their pets. Pet Profiles can easily be shared with pet service providers such as landlords, property managers, veterinarians, animal hospitals, pet sitters and doggie daycares.



Assistance Animals

There is no charge for submitting a reasonable accommodation request for an assistance animal. Each request is reviewed by our assistance animal review team per the HUD guidelines. It is the residents' responsibility to be aware of their state’s statutes or local ordinances, if any, for criminal offenses and/or penalties for committing assistance animal fraud.


No Pets / Animals

With the No Pets or Animals profile, residents without pets and animals can acknowledge a community's pet policies and give their property manager a better understanding of where pets and animals are living within their community. Pet Management for Pet Owners

Frequently Asked Questions

Searching for something specific? Ask questions & find answers at our help desk.

Help Desk

How long does it take to process my application?

A household pet profile and no pet/animal profile have an instantaneous turn around time. The review time for assistance animal accommodation requests is 2-5 business days.

If the review time takes longer, this likely means our team is waiting for validation from the third-party health-care provider or more information is needed from the animal owner.

How much does this cost?

The cost for household pets is $20 for the first Pet Profile and $15 for each additional Pet Profile. There is no charge ($0) for assistance animal accommodation requests or no pet/animal profiles.

All profiles are valid for one year upon activation. Household Pet Profiles can be renewed for an additional year at a discounted rate. Please click here for more information on Renewal Terms. There is no charge to renew assistance animal profiles or no pet/animal profiles. 

How do I renew my profile?

Profiles expire after one year from activation date. To renew a profile, click the Renew Now button at the top right of the profile. Follow the prompts to update applicable information including contact info, vaccination details, assistance animal documentation and microchip details.

Complete the affidavit questionnaire and proceed to payment (household pet profiles only) or submit your profile (assistance animal profiles and no pet/animal profiles).

How do you validate accommodation requests?

When a Requester (animal owner) submits a reasonable accommodation request for housing, the request goes through a comprehensive legal review process that adheres to HUD and FHAct guidelines.

During the review process, our Assistance Animal Review Team contacts the support animal owner’s (Requester) third-party health care provider to validate the document’s authenticity and never inquires about the specific nature of a disability.

(The FHAct provides that reliable and credible documentation that meet the test of reasonableness may be requested. Documentation must affirm the animal owner has a disability and a disability-related need for the animal. A letter from a medical doctor, social worker, or mental health professional are acceptable sources of documentation.) Learn More

Can I edit my profile after it's submitted?

Household pet profiles and no pet/animal profiles can be updated while in Draft or Active status at any time within your PetScreening account by selecting the profile, clicking Edit, and clicking the pencil icon next to the section of the profile that you want to update.

Changes cannot be made to an assistance animal profile during the review process unless additional information is requested by our Legal Review Team. Changes can be made once the profile is returned to you.

Can I get a refund?

A Pet Profile can be shared with other housing providers, hotels, groomers, pet sitters and more and is active for one year. It also serves as your easily accessible, digital pet dashboard

With this, there are no refunds as the product is fully rendered once the Household Pet Profile application is submitted. In the user terms and conditions that you accept when you register, it states that we do not provide refunds once an application is processed.